Dear users, please read carefully The Rulebook on  Users Personal Data Protection of the website www.phytoremedy.rs

General information

This Rulebook contains information about how Phytoremedy doo operates as a service provider on the internet platform www.phytoremedy.rs (hereinafter phytoremedy.rs) and how it processes your personal data in accordance with the Personal Data Protection Act (“Službeni glasnik RS” No. 87/2018).

In order to successfully process your order, we need your personal data, without which we are unable to deliver the purchased goods to you, as well as to inform you about the order status or about possible problems or changes related to the order.

Data collection takes place:

• when registering a user account online
• when purchasing the product
• when using some service or services
• during delivery
• participating in sweepstakes, giveaways, surveys and research

The information collected is:

• Your contact information (name, surname, postal and e-mail address, telephone number)
• Billing and shipping information (shipping address)
• Personal choice information (list of desired products, comments on offered products)

This data helps phytoremedy.rs to deliver the desired goods to the customer and to inform one about the current order status.

Information use

When you submit your personal information to us, you agree to the practices of using the information as described in this policy.

All information collected in the manner described above serves exclusively to phytoremedy.rs to improve the offer and appearance of its website and to enable customers/users to use it easier, safer and more comfortable shopping.

Our interest in collecting information about users may be:

1. better understanding of users and user experience;
2. business protection and user support;
3. testing and development of new services or improvement of existing ones;
4. identifying and protecting users and the website from illegal activities.

Storage and information access

All customer/user data is strictly stored and is available only to employees who need the data to perform their work. All employees of phytoremedy.rs are responsible for respecting the privacy protection principles.

Use of Internet cookies (Cookies)

Our website uses “cookies” to help you customize the use of our website according to your needs.

Cookies are small text documents that are located on the hard drive of the phytoremedy.rs user and contain information about the visit. In order for phytoremdy.rs visitors to be able to access all content on the portal, it is necessary to enable the reception of cookies from phytoremedy.rs in their internet browser.

The Privacy Policy can be amended or supplemented depending on the needs and process changes in Phytoremedy doo, changes in legal frameworks or at the competent authority request  (Commissioner for the Protection of Information of Public Importance and Protection of Personal Data).

It is recommended that users regularly follow changes and additions to the Privacy Policy on the PHYTOREMEDY DOO website.